Wright was hoping a phone call would fix things, but she hit a wall when she was told to contact customer relations, which was only available by email. "I realized that I'm gonna miss my fligh...
I was definitely very, very stressed." In her video, Wright explained that she reached out to American Airlines' corporate security, at which point she learned, "I have been banned because...
Wright explains to PEOPLE that navigating the situation has been "really, really difficult." "There was no quicker, streamlined process. I had to go back and forth and ultimately do an app...
" Wright tells PEOPLE she waited to share her story until she was off the no-fly list, three months into the process. To date, her video has more than 3 million views. "I was just hoping that ...